Allows you to operate at a higher level than your competition 3. Enables you to handle emergency situations 4. No call is missed and all opportunities are addressed and captured 5. Exudes an air of reliability about your business 6. Creates a number of 24 hour call center jobs An 'open all hours' call center is not just for large corporations. Most businesses can benefit from providing a 24/7 answering service to their clients. 24 hour call centers are ideal for: Health care professionals such as physicians, dentists, physical therapists, veterinarians and psychotherapists. Professional services such as lawyers, real estate sales and property management, financial and insurance services. Small businesses such as salons, retail, wholesale and business-to-business services. Service contractors such as plumbing, electrical, heating & air conditioning, cleaning and restoration services. In summary, a 24 hour call center can translate into increased sales and customer service quality for customers and users of both large and small organizations.
Bringing Student Services into the Classroom: A "Light-Touch" Intervention At South Texas College, a participant in Lumina Foundation for Education's Achieving the Dream: Community Colleges Count initiative, college leaders designed a "light touch" intervention targeting students enrolled in lower-level math courses that have high rates of failure. The program, called Beacon Mentoring, recruited and trained college employees to make several short classroom presentations to math classes about student services available on campus and to work with the faculty to identify struggling students and offer them help early on. The program was based on three simple ideas: that students who need existing services often do not access them; that student services staff need to be alerted when students start to fail in class; and that students need a "go to" person on campus. MDRC 's random assignment study finds that the Beacon Mentoring program increased the number of students who used South Texas College's Center for Learning Excellence, a campus resource that provides tutoring and other forms of academic support.